Everyday Ozburn-Hessey brings out the best in Nashville’s new commercial floors — whether it’s hardwood, carpet or vinyl. In addition, customer service is a top priority for this crew and attempt to answer client’s questions to the best of their abilities. Questions range from “how long will this process take?” to “when can I walk on my shiny, new floors?” Here are just some of manager Matt Poag’s answers:
Question: How long will it take to get the materials in?
Answer: Although it typically depends on the product, Ozburn-Hessey can get materials in as quick as 2-3 business days. Custom types of flooring could take as long as 4-6 weeks.
Question: How soon can you install?
Answer: Ozburn-Hessey can typically install as quickly as the day after they receive material in their warehouse.
Question: How long will the installation take?
Answer: The installation process time depends on a lot of varying factors such as material arrival, type of flooring (carpet or hardwood) or complications.
Question: How quickly can I walk on the floors after installation?
Answer: You can walk on most floors immediately following installation. If this is not the case, Ozburn-Hessey will alert you at the beginning of the project.
Question: Will this new floor take away the stench the old floor had?
Answer: Typically, yes. However, sometimes the smell can go as deep as the subfloor. If this is the case, it is up to the homeowner or a general contractor to fix.
Question: Are there any special maintenance instructions for my floor?
Answer: Whatever floor you chose, special maintenance instructions will be given to you, the owner, at the completion of the project. In addition, you will receive a one-year labor warranty on all floors.
If you have a question for Ozburn-Hessey that hasn’t been answered above, don’t hesitate to contact a representative today. Ozburn-Hessey services most of the Greater Nashville area, including Green Hills, Cool Springs, Franklin, Madison, Murfreesboro and Bellevue. For more information or to ask questions about their services, call Ozburn-Hessey at (615) 254-1585.
